Questions to Ask Before Choosing a New Primary Care Provider

If you have narrowed down your choices to a few primary care providers, your next step should be to call their offices and ask questions to help you make a decision that fits your life and goals.

Questions about the provider:

  • Is the provider taking new patients?
  • Is the provider part of a group of providers sharing offices? Who are the other providers?
  • Who will see you if your provider isn’t available?
  • Which hospital does the provider use?
  • If you have a medical condition, how much experience does the provider have in treating it?

Questions about the office:

  • Does the provider offer evening or weekend appointments?
  • What is the appointment cancellation policy?
  • How long will it take to get an appointment?
  • How long do appointments usually last?
  • Can you get lab work and x-rays done in the office?
  • Can patients communicate with the provider via email or access medical records online?
  • If you are more comfortable speaking in a language besides English, is there a doctor or nurse who speaks that language?

You can also use the Community Checkup to see how primary care providers rank in patient experience, preventive care, pediatrics, and more.